Absolutely. All is done to secure your remote operations (128-bit SSL protocol to ensure the confidentiality and integrity of data exchanged on the Internet; use of a strictly personal identifier and code/password, OTP, etc.). The strict confidentiality of all your data and your exchanges with the agency is also ensured.
Archives : FAQs
What should I do if I want to change my password?
The “Settings” menu of your SARA Banking account has a “Change PIN” functionality. Enter your current password, then enter a new 6-character password and confirm it by re-entering it accurately. Click on Validate box to complete the process. Remember to use your new password the next time to access Sara banking.
What should I do if I forget my password?
If you forget your password / PIN for accessing SARA Banking, please contact an Afriland First Bank branch or an authorised point of sale (banking agent) to obtain a new temporary password / PIN, which you must change the next time you use SARA Banking services on your phone/tablet.
What is the difference between Sara Banking and Sara Money?
The subscription to Sara Banking is subject to the opening of a bank account in our books. Sara Money is a wallet that does not require the opening of an account.
What are the login times for the SARA application?
The services available via the SARA Banking application are accessible 24/7, allowing you to bank via this channel at any time and from any place, provided you have access to an internet connection and your mobile phone can receive SMS messages. Your account balances and transaction history are always up to date, regardless of when… Poursuivre la lecture What are the login times for the SARA application?
What should I do if I don’t receive the OTP?
Contact your account manager. If this is not possible, contact our quality department through the following numbers: • WhatsApp: 237 680 05 80 05 • Telephone: 222518050
What should I do if I lose my phone?
Download the application to your new smartphone and enter your connection settings.
What is the monthly cost of Sara?
Fees related to the subscription and use of the SARA Banking service are spelt out in the banking terms and conditions available in the network branches and at our banking agents’. The applicable fees are debited from the bank account indicated on the subscription form by the customer. Access to the application will automatically be… Poursuivre la lecture What is the monthly cost of Sara?
Can I activate my SARA account by myself once I have subscribed?
Download the application and install it by yourself on your smartphone. Start the subscription procedure on your own and have your account activated in an Afriland First Bank branch, to ensure security. All you need is to go to any Afriland First Bank branch with a copy of your identity card and fill in a… Poursuivre la lecture Can I activate my SARA account by myself once I have subscribed?
How to connect and activate the product?
Download the application from Playstore or Appstore and install it on your smartphone; open the application and subscribe. Then go to an Afriland First Bank branch to have it activated.