Are transactions in Sara safe from malicious intent?

Absolutely. All is done to secure your remote operations (128-bit SSL protocol to ensure the confidentiality and integrity of data exchanged on the Internet; use of a strictly personal identifier and code/password, OTP, etc.). The strict confidentiality of all your data and your exchanges with the agency is also ensured.

What should I do if I want to change my password?

The “Settings” menu of your SARA Banking account has a “Change PIN” functionality. Enter your current password, then enter a new 6-character password and confirm it by re-entering it accurately. Click on Validate box to complete the process. Remember to use your new password the next time to access Sara banking.

What should I do if I forget my password?

If you forget your password / PIN for accessing SARA Banking, please contact an Afriland First Bank branch or an authorised point of sale (banking agent) to obtain a new temporary password / PIN, which you must change the next time you use SARA Banking services on your phone/tablet.

How to connect and activate the product?

Download the application from Playstore or Appstore and install it on your smartphone; open the application and subscribe. Then go to an Afriland First Bank branch to have it activated.