Archives : FAQs

If your phone’s memory is full, you cannot receive any more SMS messages and they are put on hold by your operator. To receive queued SMS messages, you need to free up space in your phone’s memory by deleting previously received SMS messages.

The message is stored and will be sent as soon as you switch on your phone.

Immediately inform your manager of your new telephone number in writing. You must keep the bank informed of any changes, since the notifications sent as part of SMS First are data relating to your bank account.

You won’t need to send requests to receive notifications in your phone. Alerts are automatically sent you after every debit or credit transaction.

Transaction alerts are sent promptly after the transaction, depending on the quality of the mobile phone network. The balance is sent weekly, on Friday at 9am.

No, SMS First is compatible with all Cameroon mobile phone operators.

Yes, in most cases you can receive our SMS alerts when you are abroad. Just take the time to find out from your local phone operator’s customer service department about any additional charges, including roaming. However, there may be a slight delay in reception due to traffic or network variations with foreign operators.

No. You’ll receive your alerts through your regular smart card, provided your phone is set up to receive SMS messages.

Yes. All costs related to the access and use of SMS First as well as telephone-related costs are borne by the customer. All costs related to the provision and use of SMS First are set out in the bank terms and conditions, which are available at all our bank branches. The amount of the service… Poursuivre la lecture Are there any charges for using SMS First?

The service becomes active soon after subscription. Customers whose requests are approved automatically receive a confirmation of receipt by SMS.