Afriland First Bank’s cards are available in packages that make your life easier: ◦ Junior Pack: CFAF 500/month excl. tax/ : Carte Fellow, Sara and Mac Orange ◦ Civil servant Pack: CFAF 1950/month excl. tax: Partner, Sara, Mac Orange and Mtn cards, permanent overdraft, insurance (fraud, card replacement, cash theft at ATM) and purchase protection ◦… Poursuivre la lecture How much do cards cost?
Archives : FAQs
How do I change my PIN?
Go to any ATM, enter your card code and access the menu. Then select the “change PIN” option. Enter your new code. Confirm the transaction and print the ticket to end of the transaction.
What should I do if I forget my PIN?
Contact the cards department to reset your PIN.
What should I do if my card is blocked?
Please contact your account manager or the bank cards department. If you are away from your branch, please contact our quality unit to block your card immediately by dialling the following numbers: + 237 680 05 80 05 (WhatsApp) or 222518050 (calls)
What should I do when my card is swallowed or if I lose it?
• If you have lost your bank card, obtain a certificate of loss and contact the bank cards department. • If your card is swallowed by an ATM, contact the bank cards department manager of the branch where the incident happened to retrieve your card.
What should I do when my card expires?
Contact our bank cards department or your account manager.
What should I do to find out my account balance?
Option 1: Go to our closest branch, fill in the relevant information request form and submit to bank clerk. Option 2: Use our internet banking solutions: E-first and Sara Banking. Subscribe to them and access your account information on your smartphone instantly.
Are transfers from outside the Cemac region allowed into a savings account?
Yes, such transactions are allowed.
What is the purpose of the CFAF 50,000 deposited at the time of opening a savings account?
The amount is the minimum required deposit in the account. It will be returned to the customer when the account is closed.
Can a transfer be made from a savings account?
No, transfers from a savings account are not allowed, considering that the purpose of a savings account is to help build up savings. However, Afriland First Bank allows transfers to a savings account.
