Archives : FAQs

1- Make sure you send the correct 7-digit transfer reference number. 2- Make sure that the beneficiary has a valid identification document with photo identification, and that the name on the identification document matches the name you provided when sending the funds. N.B.: Your name on the transfer receipt must match your name on your… Poursuivre la lecture What should I do if the beneficiary has encounters difficulties in picking up the funds?

Please contact our tellers to find out whether the beneficiary’s country allows multiple.

No. But the sender can select the currency if the beneficiary’s country allows for multiple currencies.

We accept two methods of payment: by cash or by direct debit from your account, if you have an account in our books us. For more information contact us on 680 05 80 05 When will the transferred funds be available for pick up by the beneficiary? The funds can be picked up a few… Poursuivre la lecture How do I pay for a Flash Transfer?

Transaction ceilings depend on the legal requirements and the specific conditions of the transaction (e.g. in the receiving country). For more information, please contact our customer service team or call us on 680 05 80 05

The cost varies according to the amount transferred and the country of the recipient. For more information, contact us on 680 05 80 05.

No, you are not obliged to choose a place where your beneficiary should withdraw the funds. They do so in any Afriland First Bank branches or at any of partner’s outlets. The list is available on our website.

1- Go to any of our branches or any of our partners 2- Fill in a “service authorisation” form at the reception desk as follows: • Beneficiary’s names • Sender’s full names • Amount to be sent (excl. of charge) • The country and city of residence of beneficiary 3- Tick the “Send Flash Transfer”… Poursuivre la lecture How do I send a Flash Transfer?

• The original and a photocopy of you ID card. • The transaction reference number provided by the sender.