Archives : FAQs

Wait 24 to 72 hours before making a complaint to your account manager. Generally, these transactions are automatically resolved.

Contact your account manager for the deactivation of this service.

Subscribe to the service at the closest Afriland First Bank branch. Once your bank account has been linked to your mobile money account, you can operate with complete ease.

To protect yourself against the risk of a third party using your accounts to access your mobile phone/tablet.

Access to the application is automatically blocked for security reasons after three unsuccessful attempts to correctly enter your password / PIN. Your account is blocked to prevent the fraudulent use of your access settings. This does not mean that your bank account has been frozen. Contact your account manager or the closest bank officer to… Poursuivre la lecture When I log in to the application and the following message pops up: “Account blocked, please contact your bank”. What does this mean?

No, not at the moment. We will keep you informed once this option is implemented.

This service operates like a Mobile Money account but with more menus and is more attractive than other Mobile Money accounts available on the market. You can keep your money safe; you can view your transaction history, you can contact Afriland First Bank directly via the complaints menu, you can locate Afriland First Bank ATMs… Poursuivre la lecture How can I benefit from this services when I don’t have a bank account in Afriland First Bank?

You can send an email to the bank from your Sara Money account via the “complaints” menu in the application. You will receive a response to your concern within two working days. Or you can go to the closest Afriland First Bank branch.

• Click on the “Settings” menu of your Sara Money account • Click on “Change PIN” functionality. • Enter your current PIN/password • Enter a new 4-digit PIN/password • Confirm it by re-entering it. • Click on “Confirm” to complete the process. • Remember to use your new password the next time you access this… Poursuivre la lecture How can I change my password without going to the bank or seeking the help of a bank staff?

The tontine menu allows people of the same circle to create a tontine in the form of a “Cloud” in the Sara Money application. Any member can distinguish and recognise other members by identifying who is a member of the executive (“Administrator”). It is possible for all members to contribute via the application. The payment… Poursuivre la lecture What is the “Tontine” menu?