Archives : FAQs

Yes, you can add one or more bank accounts as beneficiary account(s); whether or not they belong to you, whether or not they are domiciled in the books of Afriland First Bank or in the books of another bank in the same country.

Yes, it is. You can send an e-mail to your manager from your SARA Banking account via the “complaints” menu available in the application. You will receive a reply to your message within two working days.

The “Logout” button on the right-hand side of the screen allows you to log out of the platform immediately and in complete security, i.e. without waiting for the automatic logout after 5 minutes of inactivity. This procedure excludes any possibility of your accounts being used by a third party with access to your mobile phone/tablet.

Yes, a functionality to enable the transfer of funds to an account held at another bank has been provided for in Sara Banking. Its development is ongoing and it will be available soon.

Yes, you can. The Third Party Transfer functionality allows you to transfer funds from one of your Afriland First Bank accounts to the account of another Afriland First Bank customer.

Yes, you can take advantage of the account-to-account transfer: this functionality allows you to transfer funds between your Afriland First Bank accounts.

Once the payment has been received by the beneficiary, it cannot be cancelled. Cancellation is only possible in the case of a standing order set up via the SARA Banking platform. Simply contact your manager.

It is possible. The default daily transaction ceilings are CFAF 2 million for both interbank and intrabank transfers.

You can make your transfers by clicking on the Transfers menu in the list of service menus of the SARA Banking platform. Select the number of your account to be debited, choose or enter the account number to be credited, the amount and the reason for the transaction. The amount shall be credited to the… Poursuivre la lecture How can I make a transfer via Sara Banking?

The OTP is a one-time password that you need to complete a transaction you have initiated. All transactions involving the movement of funds require an OTP to complete the transaction and OTPs are all different.