Archives : FAQs

If you forget or lose your SARA MONEY account access PIN, go to an Afriland First Bank branch or a bank staff and you will receive a new PIN to access your SARA MONEY account.

Your connection parameters are strictly confidential and private. Never give out your PIN/password to anyone in any way (e.g. by email, telephone, in writing), even if the person requesting the information claims to be a staff of Afriland First Bank. Contact Afriland First Bank if you suspect that you have received a fraudulent email or… Poursuivre la lecture Are my access codes private?

After downloading the SARA application, installing it and having your account activated in an Afriland First Bank branch or a banking agent outlet, you can already access Sara Money via the temporary PIN that was sent you by SMS after your account was activated. When you log in for the first time, the platform offers… Poursuivre la lecture How do I access the Sara Money service?

Fees depend on the type of transaction you wish to perform. However, a pricing list will be published at Afriland First Bank branches, banking agent outlets, and on our website.

All fees related to the subscription and use of the Sara Money service, once applicable, will be listed on posters and flyers made available to the public in First Bank branch and in the sales outlets of banking agents. • The relevant fees will be automatically debited from your Sara Money account. • Access to… Poursuivre la lecture How much does it cost to subscribe to Sara Money?

• Go to an Afriland First Bank branch with a copy of your identification document • Fill in a subscription form available in the bank branch or downloadable from the bank’s website • Attach your identification document to the completed form • Submit both documents to bank staff in charge of activating Sara Money accounts,… Poursuivre la lecture How do I get my account activated once I have subscribed to the SARA MONEY service?

By downloading the SARA application from PlayStore or AppStore and accessing its subscription page.

Any adult who may or may not hold a bank account in the books of Afriland First Bank may subscribe to the Sara Money application subject to the bank’s requirements.

Yes, this service offers you the possibility to secure your money in a non-cash form and to make payments and credit purchases from your mobile phone.

Sara Money is Afriland First Bank’s virtual wallet. It is part of the SARA application available on PlayStore and AppStore. When you download SARA, you can either subscribe to Sara Money, Sara Banking or to both.